This page includes detailed directions to add a supplemental, Shared NetID email account to Outlook. The following directions assume you have permissions to access a Shared NetID’s email account. If you need permissions to access a Shared NetID’s email account contact the iSchool IT Help Desk.
1. In the Outlook application, click File, click Add Account
2. Type in the Shared NetID email address (ihelp@uw.edu is used as an example), click Connect
3. Click Sign in with another account, enter your personal @uw.edu email address, click Next.
4. Use your UWNetID@uw.edu credentials at the “Sign in” prompt.
5. You should receive a “successful” message. Quit Outlook, wait a few seconds, start Outlook.
6. The Shared NetID email account will be added to Outlook. You should receive emails to the Shared NetID email account. You should be able to send emails from the Shared NetID email account.
Windows – New Outlook (These directions apply to what Microsoft calls “New Outlook.”)
1. Scroll down the folder list to the “Shared with me” folder.
2. “Expand” the Shared with me folder to see and use shared email accounts you have access to. If you do not see any shared email accounts see step 3.
3. Right-click the Shared with me folder. Click Add shared folder or mailbox. Type in the Shared NetID email address (ihelp@uw.edu is used as an example). Click Add.
macOS – New Outlook (These directions apply to what Microsoft calls “New Outlook.”)
1. In the Outlook application, click File, mouse-over Open, click Shared Mailbox….
2. Type in the Shared NetID email address (ihelp@uw.edu is used as an example). Click Add.
3. After a few seconds the Shared NetID email account should appear in Outlook. You should receive emails to the Shared NetID email account. You should be able to send emails from the Shared NetID email account.
2. Right-click the word Folders, click Add shared folder or mailbox.
3. Search for the Shared NetID email address (ihelp@uw.edu is used as an example), click Open.
4. The Shared NetID mailbox will be available on the left as a new account as in the image below. You should receive emails to the Shared NetID email account. You should be able to send emails from the Shared NetID email account.
If you are using an iSchool-issued Windows laptop and continually seeing a pop-up message, with the wording “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.”, follow the steps below:
1) Quit Outlook.
2) If you are off campus, connect to the Husky OnNet VPN by following these steps:
3) Right-click the lower-left Windows icon, click Windows PowerShell (Admin), click Yes.
4) In the “PowerShell” application window that opens, type:
gpupdate /force
press “Enter” on your keyboard
after a few seconds, you should see wording indicating “Computer Policy” and “User Policy” updated successfully.
If you see wording that the “Computer Policy” and “User Policy” updated successfully, the Outlook “…no default mail client…” message should stop appearing.
Microsoft introduced “Focused Inbox” for Outlook. The idea of “Focused Inbox”, is that Outlook will “learn” to automatically sort emails into two “tabs” in your inbox: “Focused” and “Other.” “Important” emails will be sorted into the “Focused” tab of your Inbox. Less important emails will be sorted into the “Other” tab of your Inbox.
Full documentation about Focused Inbox can be found at the link below:
The newest version of OneDrive offers “Files On-Demand.”
With OneDrive Files On-Demand, you can:
– Save space on your device by storing files online only
– Set files and folders to be always available locally on your device
– See important information about files, such as whether they are shared
If you are running the latest version of Windows or macOS and the latest version of the OneDrive sync client application, OneDrive Files On-Demand is available to you.
Information about configuring OneDrive Files On-Demand is available on this web page:
Unless there is a specific reason not to, we recommend that all Shared NetIDs use UW Microsoft 365 (Office 365) for email. Some of the reasons are HIPAA and FERPA compatibility and the ability for us (or even you) to manage who has access to the email for this account. Here is how to make that happen.
Contact the iSchool IT Help Desk and tell us what your Shared NetID is and that you want to change the email forwarding to UW Microsoft 365 (Office 365).
We will then endorse this NetID for an UW Microsoft 365 (Office 365) license.
We will then ask you to make us an Admin for this NetID so that we can change the UW Email Forwarding.
Once the email forwarding has been changed, we will grant you access to the Exchange Online Mailbox for the NetID and walk you through the process of adding this account to Outlook or accessing it via OWA.
Microsoft Office 365 allows you to install Office on up to five different computers. If you have reached your install limit, free up a spot by deactivating an install. To do that, follow the instructions on this web page:
Many of us expect email to be delivered instantly. Although it is usually very fast, there are many factors that affect the delivery time and most of us have unreasonable expectations based on the service that we use. This article will hopefully explain some of the things that can affect the delivery of email and spell out the level of service guaranteed by Microsoft.
In summary.
The service design goal of Exchange Online is the delivery of email in less than one minute, but this is an average over a month and not for any one email message.
Broken is considered an average delay of greater than 10 minutes over a month, again this is an average and does not apply to any individual email message.
Any one message is considered delayed after three hours at which point the sender should get an information email.
Any one message that is not delivered in three days is failed and the sender will get a NDR (Non-Delivery Report).
There are also other factors that affect the delivery of email.
Exchange on-premise adds additional delay for Exchange Online users, this is usually under one minute (20-30 seconds seems normal) but can be up to five minutes. Currently, because of a requirement of a small number of users, all Exchange Online email is routed through an on-premise Exchange server. If there is a delay, this is usually where it occurs rather than with any Microsoft infrastructure.
That said, routing email through an on-premise Exchange server has mitigated numerous other risks with corresponding cost reductions that would have been incurred by addressing them. It also lets the UW comply with ISO 27001, ISO 27018, Safe Harbor, SSAE16 SOC1 Type II, SOC2 Type II and FISMA. Very few cloud-only (or even any) email providers can claim this.
The Online Learning Team maintains a guide about Powerpoint, which is available on Canvas via the iSchool Online Learning Support site. You can access the guide here.
The guide specifically addresses ways instructors can use Powerpoint for their lectures, and provides a tutorial on how to embed audio in Powerpoint slides.
If you have any questions, you may reach out to the Online Learning Team by emailing olt@uw.edu.
Sometimes when you browse to one of the “People” links on the iSchool SharePoint Intranet all the image links are broken like this.
The reason for this is our Intranet and your Office 365 Profile (where your picture and bio live) are on different servers and you need to authenticate to both.
The easiest way to do this is to right click any of the broken images and select Open image in new tab. Once you see the picture (or the generic buddy icon in the case of a person who has not uploaded a picture to their Office 365 Profile) you can refresh the SharePoint page and you will see all the pictures.
If you have any questions after reading this article or if you need any help, please don't hesitate to contact the iSchool IT Help Desk.
https://ischool.uw.edu/help
(206) 616-3086
